I have complained several times to Jack Howk and Rescue Rooter with no result.
Promises were made and not kept
On April 3, I called your company to come out to my house to fix my plumbing problem. I had sewage backing up into my basement tub and toilet.
Your company?s tech came out and inspected the situation. He proceeded to try and remove open the basement cleanout in the laundry room, streetside of the tub and toilet. He spent over an hour trying to get that cleanout open using various tools. He was unable to open that cleanout but did manage to totally mangle the cleanout cap.
He proceeded to open the other cleanout on the other side of the house but the cleanout was too small for his camera. He called another tech that had a smaller camera but he could not come out until the next day.
At this point I asked the tech if I was being charged for all this time. He informed me that there was no charge until he determined what the problem was and then he would give me an estimate.
Two techs returned the next day, ran the camera down the cleanout and found NO BLOCKAGE in the main drain. At this point after an hour, your techs went back to the laundry room.
SIX FEET away from the first cleanout, in plain view on the floor, they opened the cover to the backflow preventer, discovered the blockage and cleared the blockage. This operation took less than 30 minutes from start to finish.
I paid $383 for a 30 minute fix!
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