I took my car in for service - they 'forgot' to do the basic maintenance I requested and specified on the ticket but instead charged for services I never ordered. Unfortunately I picked up the car after hours after paying by phone not realizing what they did (or didn't do) until the next day. When I called, they told me they had to do extra work to replace a bulb - but the Mercedes books say you can replace by hand without tools on that model. Don't get ripped off by this company or made to feel they are doing you a favor by taking your money.
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