1) My fault: I forgot to call and ask SONA to call in numbing cream. I realized this the evening before the appointment. I called and left a message with Sona after hours hoping that when they got there in the morning they would hear my message and immediately call me and/or call in the prescription. I called shortly after opening time and they'd not had time to listen to messages. They said they could get it to the nurse and she would call it in WHEN she got to the office. In the end, I cancelled the appointment and was disappointed that they had not tried to work with me on this. After expressing my disappointment to them, they split the cost of the cancelled appointment 50/50.
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