My fiancee and I custom-made my engagement ring at Grimball and we had a fantastic experience. Regina could not have been nicer in working with us, especially considering the several visits that myself, my mother and my fiancee made to the store. She helped us create a beautiful, unique ring that incorporated a family stone while also fitting into our price range. She kept us updated throughout the process and special-ordered stones to be the perfect fit and match for what we were looking for. When one stone had been measured (at a different store) as an incorrect size, she kindly had the stone properly sized for us and took the extra time and care to ensure that the matching stone would be flawless.
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