The customer service is terrible. The massages themselves were good, but the manager here, Antonio Jones, should not be in a customer service position. One particular incident with this man has caused me to cancel my membership.
I went in as I usually did once a month and I was offered a new treatment. Something with Biofreeze and towels – it wasn’t particularly good. So at the end of my massage I asked if it was possible if the fee could be waived (all of $12.00) since the oil they used was actually beginning to irritate my skin. The manager,
Antonio Jones, said he could not and began to leave the room. I simply shrugged and said loudly enough so he could hear me , “A big corporation like Massage Envy should have good customer service.”
Antonio came back out from his office and asked me to be quiet. Keep in mind; I had not been terribly loud. My voice was of average indoor volume. It wasn’t the fact that they did not offer to waive the $12.00 that really got me upset. It was what followed.
After being told to be quiet, I replied with, “If you are embarrassed about the situation, it would have been nice if you just waived the fee. $12.00 is nothing to a corporation.” Antonio actually retorted with,
“No, ma’am. You should be the one who is embarrassed. I feel embarrassed for you.”
Good customer service? I think not. It’s not that I did not get my way in the end. It’s the fact that the Clinic
Manager felt the need to insult me. I will be calling corporate (not easy to get their number, but for those who want it: 480-366-4103).
They’ve lost myself as a customer as well as my family and friends.
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