Imagine this; it was the day after New Year got a house full of family members staying over from out of town when all of a sudden early in the morning someone shouts that the ground floor toilet is backing up. After unclogging it and figuring out we got the problem solved, it continues to backup when someone else would use the toilets from the other floors or when the washing machine would drain its water.
At this point the problem was bigger than what we could handle and it was time to call a professional, Roto-rooter was the first company that came into mind. We had used them in the past and we were happy with their service. The dispatcher was very prompt in answering my call; she told me a technician was in our neighborhood finishing his work and can swing by within the hour. Giovanni arrived as promised, looked at the situation figured out what was wrong, told me the work it would require to fix it and the cost for the work. On my agreement he promptly started, and got the drains unclogged in a couple hours and left the work area and its surrounding clean. When he presented the bill no surprises at all and I was even able to use the discount coupon from the Roto-rooter website.
Giovanni Gradinaru did an outstanding job and was very professional, Roto-rooter you guys got your act together!
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