Called Roto-Rooter on Sunday, 1/9/2011 with a backed up sewer line that was plugged somewhere along a 130 foot stretch between our home and the city's trunk line. "Mario" arrived promptly at the house toward the early end of his estimated arrival window. He provided a reasonable estimate for removing the clog. His initial snaking along the first 100 feet didn't reveal a problem, so he joined my brother and me in digging out an access area by hand near the far end of the line. This shovel work took us quite a bit of time. We located the line about 3 feet below the surface. He cut into it, cleaned it out, and proceeded to inspect the pipe with a video camera, revealing what might be structural problem with the city's line capable of causing problems again in the future. My brother and I purchased repair materials at our local Home Depot and put our sewer line back in business the same evening. What impressed us about Mario was that he didn't charge above his initial estimate for the extra effort it took to solve our problem, and his camera work equipped us to address the problem with our city's sewer department the next day. We had a coupon but didn't even try to use it because we felt he treated us so fairly.
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