Not really sure what happened to this business. We've been doing business with them for over 5 years and after the addition of a new office person named Pat last year their customer service is completely gone. She's rude and acts as though she is the owner. After my first contact with her I vowed not to go back. Gave them another chance and was able to get through the transaction and rental experience last summer. Called today only to get Pat on the phone again. I was asking if they had gone out of business (not that I would be shocked by this) and she almost refused to give any information about their status. I smell a rat. Looks as though they've "moved". She probably put them out of business with her stellar customer service skills.
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