Both Bonnie and Joel appear to be responsible business owners. Not so. I called them to repair my Ruud AC unit. My system was iceing up and would shut down if the fan was left on auto. They came out six times. Each time they came out they miss diagnosed the real problem. They replaced the expansion valve, replaced a relay, they charged and leak tested my unit etc. Each of these service calls did not fix my unit.\r
But ol Bonnie charged me labor anyways! I called Bonnie and asked (politely) why she was charging me hundreds of dollars for service calls, and they never fixed my unit. What do I do keep paying you until one day you finally fix the thing? It was like this, "let's try this" lets try that" never properly diagnosing anything. I have no problem paying for a job that is finished correctly. Bonnie got on the defensive and kept talking over me. I tried to explain to her that I am a small business owner of inspection machines and that I never charge my customers until the
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