Lloyd's has been fabulous. They are very personalized, easy to deal with, and easily contactable. Lloyd runs the place himself and is there on a daily basis. They do have a 'laid back' personality (that's Wilmington, NC). It is unfortunate that the previous person had a bad experience... but it sounds like the situation could have involved legal road blocks. (In other words it may not have been all their fault). To each their own though. I've had nothing but a great experience!
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