At the Arnold Animal Hospital, patient care is why we are here. I would like to address the topic of a client we did not sell flea product because we had not seen the pet recently. It is not our intention to drive people away due to our policies. We strive to adhere to our policies in this matter and others in an attempt to be consistent in how we address the care of our patients and their owners. Concerning the sale of products, in order to dispense prescription medications, which includes heartworm medication, we must by law have a client-patient-veterinarian relationship. It is our policy that we need to have seen the pet within the past 12 months. In order to dispense products that are not strictly prescription but the manufacture insists on that same relationship, we may extend the time since the last office visit to 24 months. This includes prescription diets and some flea and tick products. This is not a legal issue so some veterinarians and most online pharmacies do not r
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