For the first move, they came out to my house, did an inventory, showed up on time, didn't break anything, and actually charged a little LESS than they quoted.\r
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So when I moved again, I called them again.\r
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TOTAL DISASTER! They showed up late. They sent the wrong size truck and inexperienced workers, and the move ended up taking TWO DAYS. \r
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They showed up late both days, they gouged the walls, broke pieces of molding off walls and doorways, and broke so many things that a month later we're still finding stuff that's broken. Furniture and appliances that are cracked, lamps that were broken, one comforter looked like they drove the truck over it and cost $50 to get cleaned, etc. They didn't attach my heavy, solid oak dining room table top to the pedestal base and they didn't keep the hardware with the table when they took it apart, soI don't know where the harware is, so I guess I'm going to have to call a carpenter to reattach the table at my own expense.\r
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And when I complained to the office, they tried to blame me! I was totally prepared for the move, but they sent the wrong truck, the wrong crew, and ended up taking two days, none of which was my fault. Unbelieveable! \r
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Good customer service would have dictated a substantial reduction in the bill to compensate me for the unprofessional, unprepared, bad attitude I experienced with this company, but all they did was take $50 off of an $1100 bill for the extra travel time for the extra day they had to take to move us because they sent the wrong size truck. \r
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I will never use them again!
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