This company will not be in business long. There is no way they can continue operating the way they do and stay in business. This is my first long distance move and thanks to MBM it has been aweful. I signed a contract with MBM to have my belongings delivered by Sept. 24, 2010. I am moving from South Carolina to Oklahoma. They loaded my furniture on Sept. 10, 2010. It is now Sept. 23 and my stuff is still sitting in a warehouse in Greensboro, NC. When I called to ask what was going on the deadline is approaching, I was told MBM does not have a driver available and my stuff would not be delivered until Oct. 1-3. I was furious. There were no apologies, explanations or assistance to ease the situation. Mind you, my new job starts on Sept. 27. My clothes, personal belongings, kitchen utensils...everything is with MBM. I had to ask (because they will not offer willingly) how much will I be compensated since MBM broke their contract. Guess what...it is only $30/ day they're late. That is absolutely nothing. Besides the air mattress, pillows, sheets, extra clothes and shoes to dress appropriately for my new job, towels, extra pots and pans...everything I need to start my new life and job is on the truck (excuse me, in a freakin warehouse in God knows what condition). Besides the financial burden of having a delayed delivery, the extra stress and worry of having to reorganize and rearrange ...$30 a day is absolutely nothing. If I was to break my cell phone contract or my rental lease, I have to pay out the ass to break a contract. But this unorganized moving company MBM gets to get away with compensating only $30 a day. That is nothing compared to the balance owed. They haven't lost a damn thing...I'm the one feeling the lost of their mistake. MBM told me they don't have a driver available. so for 4 weeks my belongings and furniture has been sitting in a warehouse because MBM can not find driver. What kind of operation are they running. Do not deal with this company. I'm only just aware of others' same unfortunate outcomes with this company. THEY DO NOT CARE ABOUT THE CUSTOMER OR THE HUGE INCONVENIENCE THEY CAUSE. They only want your money! And they know that if they break the lease, they still don't have much to lose whereas the customer is the one who bears the brunt of their mismanagement. \r
\r
I should have known MBM would be a problem. When I was quoted one guaranteed estimate and on moving day, the driver was directed to increase my load by 1000 lbs and charge me an extra $1870. MBM tried to get me to sign a binding estimate without even explaining or offering the non-binding estimate. Thank God I was smart enough to argue with the mover and MBM, I signed non-binding. And low and behold, my shipment was waaaay below the estimate given which means I would have paid over $1000 extra if I would have signed the binding estimate. They thought because they were the moving experts that they could estimate my shipment, but if I would have listened to them I would have bamboozled out of even more money. \r
\r
I am having to contact the BBB in Greensboro to report this company. Something needs to be done about MBM and how they do business. These are people's personal belongings that we need to live our lives and MBM treats the process as if it means nothing. THEY DO NOT CARE OR UNDERSTAND HOW MUCH OF AN INCONVENIENCE to say the least THEY CAUSE WHEN THEY DO NOT FOLLOW THROUGH ON THEIR END OF THE DEAL. BBB needs to stop accrediting them until their success rates on long-distance moves increases. And MBM needs to increase the compensating when they break their contractual agreements. \r
\r
It's as if the customer has no rights. MBM gets to do whatever they want and then walk away from the problem they caused for the customer to sort out. IT IS ABSOLUTELY UNACCEPTABLE.
more