I would like to formally enter a commendation on behalf of Forrest Clark. My last purchase at Huggins was 11 years ago. Based on Honda's track record, it might be a while before I buy another one. Never have I regretted not being able to do business with a sales representative on a regular basis; however, this has been my experience with Mr. Clark. Of course, I am already recommending him to friends who might be in the market to buy a car in the next months and years.\r
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You have my business, already, in the service department. Even though good values are fairly prevalent in the new car market right now, Mark Mouton is one of the deciding factors in my purchasing another Honda. If Mark had not been my service advisor over the past several years -- of course, including the time of my near-devastating $3,500 transmission replacement a week before Christmas last year -- I might have considered a car other than Honda. If a bonus or other significant recognition is available for Mark, I highly recommend your considering awarding it to him. Over the past few years, I have spent thousands of dollars on service at Huggins, aside from the transmission, not because I believe dealership prices reflect the best value I could get, but because Mark treats me as if I am his only customer. To the contrary, word gets around that he is your busiest service advisor. My experience and others like it are the reason.\r
Best regards,\r
Melissa Howell\r
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