We contracted this company for our wedding on 7/10. We paid for the wedding package which included decorations on the limo and the driver dressed in a tux. There were no decorations and the driver was wearing jeans. When the driver realized he was driving a wedding and not a cotillion he demanded money from my dad to stock the limo with alcohol. He then asked my dad for the address to the church.
We arrived at the church and the next stop on the itinerary is for the driver to pick up the groom and groomsmen. Twenty minutes later I go outside with the videographer and the limo is still at the church. He never left to pick up the groom. When questioned he states he did not receive an itinerary. We had emailed an itinerary to the company and received a conformation email stating that had received it and there were no issues with the itinerary. The driver was told the address to pick up the groom and groomsmen but did not leave immediately. After he dropped off the groom, who was rushing in because the ceremony was to already have started, the driver demanded an itinerary and then complained about having to drive to Long Grove. This delay caused several problems. The first was that the ceremony started a half hour late and because the guys had just arrived there was no time for pre ceremony time with videographer and we had limited time after the ceremony for formal pictures in the church because the next mass was to start.
The next stop was the beach for more pictures. As we left we were told by the driver that the limo was leaking gasoline and that he had the same problem the previous day. We had to go back to the church to drop off the photographers before going to the reception site. He told us that another limo would meet us there. He assured us that the limo was safe to be in. When we arrived at the church there was not a new limo and again the driver assured us that the limo was safe to be in. We then get on the Kennedy and are sitting in traffic and the limo starts to fill up with the smell of gasoline. We go to open the rear windows of the limo and only one has a working button. The best man then opens the roof window in the vent setting to get some fresh air to those in the front of the limo. The driver then asks if he can stop at his mechanic along the way stating it will take 10 mins. We agree. The vent window then falls down. Since people are starting to get headaches the best man opens the vent window again only this time it falls down smashing his fingers with blood immediately pouring out the tips of his fingers. We tell the limo driver to take us to the closest hospital yet he pulls into the mechanics lot. Everyone quickly gets out and the driver than comes around and begins to scream at us about how he won't get paid and refuses to help us get the best man to a hospital. He also refused to give us the address we were at in order to call an ambulance. A groomsman had to walk to the end of the street to get the address.
A bridesmaid contacts the company main office to request a new limo/driver because we no longer felt safe with the driver or limo and gets hung up on. I then call and am told they are working on it and cannot give me a time frame for an answer. They call back and tell us we have to use that limo/driver because the limo was fixed, yet the hood was open and the mechanic was still working on the limo. We had to be picked up by family and friends.
We have since contacted the company requesting a refund and they said they did nothing wrong and only offered us a one hour refund. They claim the limo was new and we that they took us to our destination. Do not use this company if they pay you. Be careful with all the positive reviews, they sound like they could be potential fakes from the company to make themselves look better. After interacting with them personally and with the BBB I would not be surprised.
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