I live in Cary, NC, and the drive to Lake Norman Infiniti was well worth the trip.
I bought a 2010 G37 Convertible and have been very happy with the entire process. I refuse to buy from the Raleigh dealership, as I had a very bad experience with them in the past. It would have been nice to just buy a car 20 minutes from my house, but I chose to take the drive to Lake Norman just so I didn't have to deal with the Raleigh dealer. It was well worth it!
I actually negotiated the price on the car via instant chat on their website in about 5 minutes with Mike Capo. When I arrive to the dealership I met with Larry who took care of me the rest of the way. I did a quick test drive and was given an opportunity to go over every detail of the car. I however was in a hurry to get back to Cary, as I had plans and my wife would kill me if I was late, so I didnt have the time to go over everything. I was told I could come in anytime I was in the area to go over anything I needed. I did the test drive, traded in a vehicle, went through financing and was out the door in about 2 hours.
I have had 3 phone calls from Larry in the past month since purchasing, just to check up on me and see if I needed anything or had any questions about the car. Since I was in a hurry I missed a couple small things in the car walk through before I left (a scratch inside the door handle, probably from someone with a ring and a couple little spots on a speaker screen), and I was told whenever I am in the area to let them know and they will take care of it.
I am one of, if not the most critical person when it comes to customer service, as I make a living in that area, and I will tell you I am in a rare situation where I can't find something, anything, that doesn't meet or exceed my expectations.
The only problem I have with Lake Norman Infiniti is that they are not in Raleigh. Instead Raleigh has Crossroads Infiniti, which in my personal opinion and experience, is terrible! Makes me consider driving to Lake Norman just to get my car serviced.
If you want to purchase an Infiniti, your mind is probably already made up. You might as well go to a dealer where you are going to get exceptional service. In my experience and opinion, I would recommend Lake Norman Infiniti.
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