I had several windows and doors installed. Overall the end result is ok but the process was really painful. The various parts of the company do not communicate well with each other and things dragged out. the best part of was the insallation of a set of exterior french doors...but then that was really a subcontrctor. The most annoying thing now is I want the forms for tax season discounts. I was told they will mail them to me, they did not. I called and left a message and was never called back. I just tried to call agian and 2 of the 3 phone numbers on the invoice are disconnected...so I called the 3rd and its an answering service...so I do not have high hopes. I totally disagree with one of the earlier reviews. While I think EE windows are good, the Penguin windows are much better made. However EE is cheaper so I guess you get what you pay for. I personally, will save up the money next time and go with Penguin again.
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