I purchased my son's new electric guitar kit from Russ in December 2009. Since then, we have hung out in the store many many times while my son has tried out every new guitar he could. In this time we have been treated like family by Russ and the other guys and have only witnessed this same courteous and friendly care of every single person that has walked in while we were there. They have quickly and graciously fixed a problem with our instrument or replaced broken strings at little or no cost. I have comparison shopped the competition and found their prices to be competitive and I would highly recommend Howren at Park Road for any parent who wants their kids in good musical hands.
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