I understand both sides as I too have had to wait; however, they have been wonderful with my Chi-Poo who has had liver issues. It may take a while for a doctor to get in there, but they have always answered my questions and addressed my concerns. I have saved quite a bit of money with the plan. My other dog has always seen a private vet and it is no different with them other than it costs me alot more. The reason I haven't switched her to Banfield is the fact there isn't one close by my house and she doesn't ride well.
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