I am sad to say I will no longer be visiting The Spa Downtown for my spa services. Our family have been clients for many years, nearly any and every occasion we all celebrated with treatments; Mother, Grandmother, Friends, Husband and Myself. Which leads me to my point. They have yet to be truly "friendly" each time. I feel the owners act superior to their clients, and many times I felt the sense of them being "bothered" to answer questions or even to swipe your card! You would think after years of loyalty and thousands of dollars they would at least acknowledge you politely. Anyway, I have realized what behind the times they are...they need an update!! Their web site contains a phone number, address and some pictures....yep that's it....No service menu or any service information. With all the options out there I will be looking into a new facility! Sorry Spa Downtown, you're cute, but cute just doesn't cut it in this society!! We need information, web accessibility, and most of all WELCOMING service! Too bad.....
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