I would like to take the opportunity to let you know how professional and courteous Mark was in our home. Mark was extremely professional the first time he was here (last Wednesday) and explained everything he was doing. It is hard these days to trust people in your home, and at no time did I feel uncomfortable with Mark in our home including the fact we have a 2 1/2 yr old in the house. Mark was polite to the utmost, and respected every aspect of our home.
Mark came at 7:00am this morning (September 15, 2010) to bring and install a part that was over-looked. He took time out of his day to find where to get the part and ordered it. Not only that, but he ordered a few "back-ups" just in case. Mark realized that I had just had hand surgery, so doing dishes was quite a bit of a burden. For someone to wake up earlier, start their day earlier and arrive at someones home before their day even starts is remarkable. Mark should be commended however appropriate for the excellent customer service he performed in our home.
Thank you to the company for having Mark aboard. He is truly an asset to your company, and if all service calls were this pleasing then there would not be so many unsatisfied customers in all realms of service(obviously not just plumbing and heating). I would be more than happy to recommend your company to people I know. I will be honest and tell them to "ask" for Mark!
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