Horizon's service man, Steve, came to my house as a blizzard was winding down. He got his truck stuck 3 times on the city streets and called each time to let me know why he had been delayed. Steve was professional, articulate and knowledgable about the service and product. He explaied everything clearly and thoroughly, and was more than tolerant of my obnoxious dog. I was more than happy with the service I recieved. From the time I placed my initial call to the time Steve completed the job only about 4 1/2 hours had passed. Truly amazing, considering the weather condidions.
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