The Check In experience and front desk staff were very warm and accomadating. However, before heading to our room I was informed that the main dining restaurant and one of the hotel bar's were closed for renovation, but there were a few other options to choose from. We were taken to our room which was two buildings away from the main hotel facility and the main hotel pool. The hotel was described as being ""old world charm"" but it just looked like the hotel needed a complete update and renovation. Our room was very large but smelled musty/smoke like upon our arrival. I called the front desk and spoke to Paula ( who should get employee of the month for her services) Paula offered for us to view other room options and then pick a more suitable room. We moved to a poolside room with a large veranda but had no wireless internet due to a recent server crash at the hotel. The grounds of the hotel are stunning but the main hotel pool was quite small and seemed to be always crowded with kids and families. We also used Spa Services which were outstanding! Great Customer Service, Great Room Service Dining, but would suggest that the facility needs to be renovated.
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