I thought James was a very nice guy, but incredibly unreliable and would never call me back. I had issues with incorrect premiums after making changes with him at his office and 3 months later the premium remained the same. In addition, on several occasions I attempted to insure a couple of rental properties and many months would go by without proof of insurance or bill to pay the premiums. I think my properties have been uninsured for almost a year now. I may be suing this agent for negligence and breach of fiduciary duty. Stay away and find another agent.
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