Have been a faithful customer since 2007 and were convinced C&B were the best because they've won many local awards for customer service. Unfortunately, their staff has consistently been very rude and disinterested in giving us the help we needed with various jewelry we own. After many months of poorly done repairs by their staff, we hesitantly tried another jeweler who was able to fix my jewelry correctly and redo the terrible repairs CB had done. CB declined a partial refund after we waisted money on inadequate repairs by their staff. If you need a free watch battery, we highly recommend them. However, if you need something repaired, don't waste your money. They could care less about being helpful if you didn't spend thousands of dollars on in their store.
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