I helped my neighbor take their dog in - he was in pain. We saw Dr. Aul. He told us the dog may need surgery - his diagnosis made no sense. He sent us home with no pain meds. We decided to get a second opinion - we called to get a copy of the XRay. The receptionist put Dr Aul on the phone with me. He was trying to talk me out of a second opinion - said his surgeons could do the job, etc. I made it clear that I was going to get a second opinion and needed the XRay, so he HUNG UP on me. Then we had to pay for a copy of the XRay that we had already paid for!!\r
\r
Never again will my neighbors or I set foot in this place. Horrid customer service - being hung up on was the last straw! Do not waste your time bringing your pet here!
more