i called the company to make reservation to pick up my father and brother from JFK on a flight that was coming in at 10:55. they stated that they would pick them up @ 1:00pm, and that all they should do is call them when they clear customs. They did and at that time they told them that they would not be able to pick them up until 3pm. Do you think they would call ahead to inform their customer that they would be two hours late. Hell NO!!!!!!!!!!! you have to call them to find out. THEIR SERVICE SUCKS I will e-mail again to let you all know exactly what time they actually picked them up.
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