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Abysmal customer service - Review by citysearch c | Columbia Pike Animal Hospital & Emergency Center

Columbia Pike Animal Hospital & Emergency Center

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Abysmal customer service 8/30/2010

Abysmal customer service, if that matters to you. Avoid like the plague. And, don't neglect to note, when choosing a vet, that Columbia Pike is affiliated with the nearby Town and Country Animal Hospital. \r \r I arrived around 12:40 pm, they charged my card for the dog I was boarding there at 12:50 pm and... despite the fact that no one else was waiting there with me except my daughter, the staff promptly forgot I was there, and didn't bring me my pet until 1:30, despite the short 5 minute turnaround it took the lady that came in a few moments after me. And not a single apology until I noted that I hadn't received an explanation or apology.\r \r After charging my card upwards of $300, they simply forgot to retrieve my pet. As I paced about 20 minutes later and kept catching the eye of the lady that charged me, one of the 4-5 staff manning the front desk walked up and asked if I needed help, and what my name and the name of my pet was.\r \r When I pointed out--politely--that they had just ch more
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