I recently had the worse experience at La Novita. Me and my daughter have been going to this salon for 6 years and had good luck with 2 of the stylist there Jessica and Jen. But one week ago I needed a cut and my ususal stylists were not available. I asked the manager to choose someone good for me. I showed up at 4 and waited quite a longtime, (actually did get out of the salon before 7.30). After a 40 minutes wait, I was sitted in a chair and a young apprentice told me she was going to do my highlights. I was not given a choice or explained that it was not going to be a professional stylist who would do my highlights. She was quite slow doing it. Finally after my hair was washed I was sitted in the chair of another stylist. I told her what I wanted and insisted on the fact that I didn't want my hair cut short. When this stylist started to cut, I could see she was taking too much and I told her but she told me not to worry and that I would be please with the result. When it was done I could see that she had chopped a lot of my hair and I hated it but I didn't say anything because I just wanted to cry. I have a very round face and short cuts do not look good on me. The salon charged me 190 dollars for a highlight that was not done by a senior stylist and a cut I hated. This was a lot more than what I usually pay.\r
When I came home I was devastated, my daughter could not believe how unbecoming my new haircut was. All my friends had to agree that it really didn't look good on me. \r
The day after I called the salon and asked to talk to the manager to explain my disapointment. I told him in particular that it was quite a faux pas to risk a totally new cut on a client who has her hair done here regularly and has her regular stylists. The salon should know by know the style prefered by the client and not try to change it.\r
The manager told me he would have the owner call me. I am still waiting to this day. No apologies and no respect for the fact that I had been faithful to this salon for a while and yet didn't reserve any feedback on my bad eperience. I am very disapointed with the place. If you go there make sur ethe stylist called Anne Marie doesn't do your hair. You will be charged a lot of money and will not like the result.
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