Blame everything on The Manager - McKenzie. I was a customer for many years. I ate there with my son recently and the food was not up to par. When I commented on the quality the waiter was very hostile. When I asked for the manager then things went from bad to worse. The manager accused me of being condescending and banned me from the restaurant. I thought she was kidding until I went back with my son and his friend a few days later. She wasn't kidding - I was on her ""banned"" list which is a long list. Net-Net if you critique the food or the service at Matt's then McKenzie will ban you.
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