My coworkers and I dine in at Monells frequently throughout the week - mostly carry out. Monday, August 9th has changed that experience permanetly! Special on Mondays skillet chicken - order legs and thighs. My coworkers legs were so small she asked for chicken legs that were larger or another leg to add to her two legs received and was told this was it no more legs. I had the thighs that look like chicken backs and I ask for two different thighs. We were both told that was it, sorry, no changes unless we were changing the menu items. We left and called back to the owner. We were told over the phone by the Assistant manager sorry for the inconvenience come back tomorrow lunch is on us. GREAT! that was commendable or so we thought. We both just wanted the meat items replaced but were excited that the customer care was important. We arrived to pick up our meals and the front desk clerk stated the owner was going to call us but didn't have time 1st problem! 2nd he watched a tape and decided we were given an opportunity to change our minds and didn't so the only thing he was replacing were 2 chicken legs! We left and contacted the owner again requesting a return call and never received it! I called today exactly one week and a day later and who answers the phone The owner Michael King! I explained who I was and why I was calling only to have the owner tell me if he felt my call was worth returning he would have! Then he says he watched the tape of my coworker and I and we came back the next day. I explained to the owner that we were picking up food for another coworker as well as picking up what we thought was our replacement meal. Michael King was informed he was rude and he stated and i quote, "" go ahead and post it i don't care good bye!"" wow this is the owner???? the food is good but the owner is very very very rude and does not have any customer service skills!!!!
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