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Please Note-- You will find that ALL of the ""Positive"" reviews entered below were entered on the same date 9/23/09---- Look suspicious ? maybe staff members FLOODED the board to off-set negative reviews ? You may also recognize certain buzz words common to several of them\r
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Nightmare \r
1 On more than one occassion I've received bills in the mail for copayments that I had made in cash at the time of service. \r
On the first occassion I was unable to find my receipt, received a second notice and sent them a check. Once I found the original receipt , I sent it to them. It took weeks and many phone calls to get refund. \r
I am now in a 2nd similar situation and unable to find the receipt for a service performed OVER 1 YEAR AGO. They seem to believe the burden is on me to produce the receipt instead of them taking responsibility for their own books and policies. \r
My advice to prospective clients: GET A RECEIPT AND KEEP IT WHERE YOU CAN FIND IT \r
2 An unrelated incident a very rude office staff member gave me a very unecessarily hard time about the logistics of a pre-screening blood test- VERY UNPROFESSIONAL. Would not allow me to even get the question out. \r
3 Same office staff member: I handed a written request to send results to a 2nd doctor. It was just silently and rudely handed back to me with no explanation of policy or legality. \r
4 One time I waited several hours for a procedure. I noticed that a number of people who arrived latter than I were going in ahead of me. I made several inquiries to the receptionist to no avail. Finally the technician came aut to the office area to ask if she had any other patients. The office staff told her no. I said hey what about me ? She said who are you ? and told me there was no folder ready for me. After she made inquiry to the office staff it seems, there had been a scheduling mix up and the office staff was just going to ignore it for as long as they could. The tech was absolutely FURIOUS at the office staff. She apologized. Once she took me in she was ranting about their INCOMPETENCE. \r
I don't have a problem with the medical or technical staff once I get through the doors, but the billing and office staff--NIGHTMRE\r
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