One of the worst experiences in my life. The sign outside of Best in Apex, must be a joke. Second of all, if you average out the ratings on the place, its actually a 3.57 out of 5, not a 4 out of 5.
We got seated right away, and from there it went down hill. It took about 5 minutes to get drinks ordered, then it took about 10 minutes to get them. We had ordered two beers and a carafe of wine. We were seated at the end of the long bench at the far wall, NEXT TO THE BAR! Should not have taken that long.
The waitress then took her time coming back to get orders, in the meantime, I had finished my drink, and was waiting for the waitress to ask if I would like another one. I could have asked, but when you wait tables, you should be scanning drinks and asking, not make me do your job and then expect a tip.
The food came after 50 minutes from the time we ordered. I broke down and asked for one about 10 minutes before the food arrived, still no drink.
The food tasted good. Our friends food was lukewarm, my wife's was scolding hot, and mine was average. It was probably hotter in the restaurant, since they seem to have cooling issues as well.
So, I finish my entree, still no drink, I have to ask as the waitress is clearing plates if I can get my drink. She turns around and grabs a beer from the bar. I guess that was mine sitting up there for 10 minutes getting warm.
Meal is over and NO ONE is impressed. The place is overly hot, we are all sweating to the point it is showing through clothes. The service was for from what we had to tip. We used a Restaurant-dot-com coupon, that automatically puts a 18% tip on the bill. The waitress didn't know that until we paid for the meal, so it wasn't like she was just sloughing off, she was really that bad.
To top it all off, we write an email to the owner nicely stating that we did not have the greatest time, and hi email back, does not offer any condolences just a ""don't tell your friends and start malicious gossip"".
So much for the customer is always right.
So to all my friends, and fellow reviewers - this is not malicious gossip, it is the God's honest truth. Go to any other restaurant in Apex, and you will have a MUCH better experience.
more