I am sure many times you must hear complaints; hopefully as well you hear praise for your staff and also efforts. Recently I brought in my Corvette for service. I found out that the repair was not covered under warranty. I was under the wrong assumption that the warranty I had purchased would cover my repair. Along with my salesperson, Julie and your excellent Service Manager Jeremy you tried to find a way to make sure that this customer was taken care of. Not once was there any feeling that you or the staff at Ed Bozarth made me feel like I had done something wrong and further, you and your staff appeared to be genuinely trying to help me and sympathetic to my dilemma. Because of your efforts you found that my car had been Certified before I bought it and that extended the factory warranty allowing the repair to be made at no cost to myself. Jeremy ordered the parts and had my car ready the next day for a beautiful weekend of driving. That is why you not only have been thanked by me, you have also kept a customer and with that, the recommendation of your business to all the people I can tell and how I was treated with great service and respect. I enjoy my Corvette every minute that I drive it. I am very pleased to know that it is being serviced by people who are reputable and care about their customers. Thank you again for all your efforts and to all those who helped.
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