Please ask around about RECENT experience with HEP. I had all kinds of issues with my installation. The outside unit was hanging 6"" off the foundation, the inside unit was dented up before installation, the ducts were not sealed properly, and I have had repeated reliability issues with the Carrier unit they installated. I found out after my installation that HEP is not a Carrier factory authorized dealer. I believe my issues are due to growth pains in the company that have caused HEP to sacrifice quality and customer service. DO NOT USE THIS CONTRACTOR!
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