I had an intern named Sammi cut my hair. I showed her the pixie haircut I wanted and she started razoring away when all of sudden she stops and starts tugging my hair. She said, ""You have a mole here. It's really dark and kind of makes it look like I cut a hole out in your hair."" Well SHE DID cut a hole out in my hair. It wasn't until I got home and washed my head that I felt the hole and the razor sharp edges around it. I took pictures of it and called the next day. They told me they'd just send a gift certificate to my address and confirmed the address. One week later, I still didn't have it so I called again. They apologized and said they'd sent it out the day before. This goes on for four weeks. My mom finally went in and talked to the manager Russ. They said they juuuust sent one out and then proceeded to laugh behind my mom's back. THESE PEOPLE ARE RUDE, INCONSIDERATE LIARS! I don't care if you offer all these amenities during a haircut (which I didn't receive anyway)... they are not nice people and have terrible business practices.
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