I have been a customer of Tompkins Dental for years. About 4 years ago I had to get a few root canals there and it was very professional everyone was nice and polite, I was treated by a younger Middle Eastern man and he did very nice work. Also when I first started using tompkins dental Doctor Singh was actually actively working on patients. After I got the root canals I needed I stopped going to the dentist, and I got free cleanings through the Tioga County dental van. Two years ago I had to go back to them for another root canal, and their doctors did a very good job, and they also pushed to get my root canal approved by insurance. In the past 6-8 months I have been going back constantly to get some fillings, and my routine exam. Recently is when I have been having to most problems with this dental firm. I went in for my exam and cleaning. The Hygienist did a nice job, but the doctor who performed my examination said I had one more cavity to fill and three more rootcanals. I made my appointment for my last filling the following week, while I was waiting for my insurance to approve or deny my root canals. I went in for my filling she, the doctor who spoke broken english and kept getting frustrated while drilling my cavity, barely used any Novacaine. I could feel her drilling and I said something to her, she gave me this dumbfounded look and put some more in my gums. When she filled it with the plastic fillings, she had to keep drilling it out and putting more in. When she went to ""buff"" the filling smooth she just used her regular drill bit, and took most of the filling out! It was rough and sharp and it left a gap between both sides of my molar. About a month ago, I had to have three teeth pulled there b/c they were not salvagable, and the doctor who pulled them noticed I had two more cavities, that had obviously been there for months. He had to re examine my mouth to make sure those were the only cavities she missed, and he even asked me who did my exam. The doctor was really shocked on how poor this woman did her job. After he pulled my teeth he made me get an appointment to get the last two teeth filled. When I went in I got the same doctor who did my last one. These fillings were surface fillings, one on a front tooth and one on my canine. She once again ""buffed"" them with a drill bit and not the buff pad. When she was finished she left with out asking me how they felt in my mouth. The assistant had to hunt her down so she could buff them with the rubber buffer because these fillings were very rough. The doctor scuffed like it was an inconvenience to do her job rightn and she actually buffed them right for once. Today August 12th 2010 I had to make an appointment to get the first filling this incompetent woman had put in to get fixed b/c what little filling in the tooth had cracked and every time I eat anything it causes me great pain. When I called to make the appointment the receptionist on the phone sounded like she hated her job and was taking it out on me. She was rudeand when I asked if there was a later time I could come in she spoke back in a rude manor, making me feel like I had to take this appointment at the same time I have a meeting. I used to enjoy going to see Doctor Singh or Doctor Stahl, but now every time I go in they're busy and I get the incompetent woman who talks down to me and has a problem with doing her job right! I do not like calling to get an appointment and feeling like I'm the one who has to cancel an important business meeting to get in so they can fix what they did wrong. After they fix this broken filling I'm never going back to them.
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