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No customer service - Review by citysearch c | Yamaguchi Salons

Yamaguchi Salons

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No customer service 8/3/2010

I went in to get my hair cut the same way but shorter by Eric. He cut it shorter but it was still very bulky (I have a LOT of hair and it's curly). I went back requesting the bulk to be lightened up. He supposedly was the professional and I trusted him. He 'texturized' not 50%, not 70%, he took off about 90% of it! I was horrified. I'm embarrassed every time I walk out the door. I'm a walking advertisement of where NOT to go. I emailed and mailed a letter to the owner about the mess that I have to now deal with as it grows out. NEVER heard a word back. No apologies, nothing. DO NOT TAKE THE RISK!! more
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