We broke the pull-cord on our mower & brought it here to be repaired. There were many delays in getting the mower fixed, and they grossly exceeded their initial estimate for how much it would cost. But what REALLY makes me angry is that we paid for a tune-up and when I got the mower home I mowed two stripes in the lawn before it stalled.
Why? Because they drained the oil but never refilled it!! I would expect it to need gas, but for the love of pete, they put NO OIL in it after changing the oil??
Next time I'm going to O'Connor's for a tune-up. They answer their phone! I had to call Zwicker every 2 weeks for almost 3 months before the mower was fixed - which would have been more tolerable if the woman who answered the phone was pleasant. Instead she kept saying, ""Oh, that's the Kohler with that Chinese engine!"". Yes, I get it, you hate the fact that it has a Chinese engine. I picked up on that the first 3 times you said it.
I'll put up with crappy service if the job is impeccable, but this place is awful. Slow service, half-done, and really bad attitude.
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