After the Asian couple, that owns the store, superfluously guaranteed me that they would be able to fix my computer's hard drive malfunction, I left the store with a positive feeling. At first I was worried because I noticed that the store was selling Norton Anti-Virus 2003 as new, up-to-date software for the immoderate price of 49.95 plus tax. But these apprehensions faded and I left the store on a good note.
The next day, the husband called me and asked for the specifics about my computer. Myself, not a computer expert, had to google all the pertinent information. I was a bit annoyed that it was my responsibility to ""self-research"" my own computer, but that feeling passed as the gentlemen treated me with utmost respect and thanked me for my time.
Time passed and time passed. It was almost two weeks before I heard from anyone again. The wife called my cellphone late on Sunday night saying that my computer was ready to picked up at my convenience. In the background of the message, I heard a man yelling obscenities (her husband?). I was flabbergasted when I listened to the message, but didn't think much of it, being thankful that my computer was finally ready.
I came in the next morning to find the wife with bloodshot eyes, as if she had been up all night crying. I asked her if she was okay and she assured me that everything was fine. She went in the back of the store to get my computer and declared that my bill was $230. I thought this price was a bit steep considering that during the ""self-research"" I preformed, I view that the typical repair job cost within the ballpark of 50-150 dollars depending on the severity of the malfunction. I did not hesitate to pay the bill because I just wanted my computer back and I figured this poor woman had already been though enough.
Much to my surprise, when I took the computer home it did not work. The exact same blue-screen came up when I rebooted the computer adducing that their is a hard drive error.
I will never go there again and wholeheartedly recommend that you never step foot in this store.
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