My experience was the worst. I was invited to the spa for a conference, and would not return again if they paid me.
Service was beyond LOUSY. We had to beg for the basic necessities, like fresh water. The head of the kitchen staff even lied to my face and stated that the water was fresh, when we all knew it was at the exact same level with the exact same empty tubes as before. Then they brought fresh water and ice and poured it over the old water from the day before. Our trash was overflowing and when I asked for them to empty it, the worker complained it was not his job, took it out and left us without a trash can for the rest of the day:( We ended up putting all the trash on a room service tray that they never picked up from 2 days before. The staff did nothing but complain as you saw them in the halls or in your room. I was never just asked if they can help me. It was like pulling teeth to get them to adjust the thermostat as the room temp was in the 80's.
The floors were dirty and there was no kleenex anywhere. I had to ""borrow"" it from the main bathroom in the hallway. The self parking is only paved half way and quite a haul. I do suggest valet parking, or camping gear if you park in the self park as it is extremely far from the front of the hotel front desk. If you are wondering why I have not mentioned any happy moments or feel good things that I believe the hotel has to offer, this is because there were none. You would have better service in a Motel 6, and you would have the rest of the bankroll that this hotel costs to really treat yourself in STYLE.
more