Pros: the extensive variety of malts, the food, the causal atmosphere
Cons: SLOW service, long wait (they often don't open the back seating area so we had to wait for the few tables and booths in the front to open up), and they DO NOT except american express! I also didn't get my malt until the food came, even though the waitress said they would be out in a few minutes (it really took like 15 minutes!)
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