We shopped at Snow Brothers 5528 Mayfield Road, Mayfield (Cleveland) Ohio. We purchased a new house with no appliances so we did all shopping at Snow Brothers. We bought refrigerator, cooktop, double oven, microwave and cooktop vent from these guys totaling close to $17,000 so you would think they would do a great job. Sales process was great - they explained everything to us, followed up promptly, etc... All the good things stopped once we wrote that check in their name. Without going into all the details, they were not worth it. Once we paid, we were told certain things were on back order with no expected date of arrival - shouldn't they have said that when we paid? I cannot live without a cooktop indefinitely - I can adjust but I should at least know when it will arrive... We had to change our order to get other brands so we can have our appliances sooner. I wasted a lot of time researching items that were not available in the first place. They dont have anything in stock, it takes a couple days to a couple weeks to get the appliances shipped to their location from the warehouse, then they deliver to your house - nobody called to tell us if they got the shipment; I had to call them every couple of days to see if certain pieces have arrived. At one point it turned out that the double oven had been in their warehouse for a week and we were not called (when we were buying, we were promised a call as soon as they receive an item so we can schedule a delivery asap). I also had to call in and ASK for items to be delivered... The sales rep tried to schedule a deliver 2 weeks out ? after I gave him a piece of my mind ? he ?pulled some stings? and scheduled it within 48 hours. Absurd?
Pros: they carry higher end appliances
Cons: customer service is non-existent
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