I'm extremely disappointed with RECON?s quality of work. I have a 2010 Mustang and originally started out with a couple small scratches around the passenger front running light. One scratch was about 3 inches long and about 1mm wide. There was also four small surface scratches a couple inches behind this that did not penetrate the clear coat. I called Dave and was very specific in that if he could not deliver a factory finish I did not want it done and would go to a regular body shop. He guaranteed a factory finish and that I would never know anything ever happened. When the technician arrived I re-verified with him that it would look factory and he said it would. On their first attempt I was amazed at how much of the bumper they painted for this small scratch. There were bugs and dirt in the paint and even black paint splatter in the clear coat from the gun not being clean. There was also a large dull patch where the factory clear coat and theirs met. I was told it would need to be re-sprayed and that I would have to set up another appoint. No problem, they guarantee their work right? When I arrived at their shop for the next appointment all they did was try to buff out the damage they caused. This did not work and they even buffed clear though the clear coat. I asked why they hadn?t tried to buff the dull patch and he said it will always be there unless you clear coat the entire panel. I told him I wasn?t happy with any of this and he agreed to try it for a third time the following week. Dave painted it himself this time and it looks worse than ever. There are no bugs this time but there is tons of dirt, a much larger dull spot all the way on the opposite side of the bumper, and overspray. You can also feel overspray down almost the entire passenger side of the vehicle. Dave wasn?t there when I picked the car up but needless to say I called and asked for my money back. I explained to him all the problems I had found and he said the only way I could get a factory finish was to have the car disassembled and the part completely repainted which would be much more expensive. I reminded him that I had asked this of both him and his technician before they did any work and they guaranteed it would be factory quality. He said he misunderstood my expectations and that he would have to get back to me. I still haven?t figured out how you misunderstand ?factory quality?. Two days later he called and said he would refund my money and would call me back when he found the invoice. He still hadn?t called back six days later so I called him and he said he would either give me $100 of the $250 I paid due to his cost in materials or attempt to fix it for a fourth time. There is no way I want them touching my car for a fourth time as it has gotten progressively worse on each of their three attempts. I wasn?t being unreasonable or asking for more money than I paid them in order to fix or replace the grill and chin spoiler they over sprayed or to have all the clear overspray removed from the entire side of the vehicle. So much for their unconditional satisfaction guarantee! I told him to keep his $100 as he seems to need it worse than I do. I would gladly have paid more to have it fixed right the first time instead of having to pay for this and a body shop both. I know pictures are worth a thousand words so go to photobucket and search for ?ksguy? under people and select the Recon folder to see them since I cannot post a direct link here.
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