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Poor service - Review by citysearch c | Visionworks-Carolina Place Mall

Visionworks-Carolina Place Mall

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Poor service 8/20/2010

Price relative to other places was good, but don't expect to get 2 pairs of glasses for the advertised price. Almost no frames are below the maximum price, and you have to pay extra for them. Customer service is poor. While looking for glasses no one helped me. I had to pick glasses not wearing glasses with my eyes dialated with no advice. once I selected my frames, I had to wait 30 minutes for someone to write up my order. Glasses in an hour is a joke. I was told one pair would be ready in 5 days and the other in 10 days. The first pair were ready in 4 days, but the coating put on the glasses was defective, so they had to order another pair of lenses. It has now been over 2 weeks since I ordered my glasses, and I have received neither the corrected pair nor the other pair. more
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