I have been to this store many times without issue, the past 2 years. I went into the store today to swap out a defective Diamond for a replacement. I have TEP. I was told that the device had to be active for 30 days. I explained that the device was activated for months, but due to the defect, I had to de-activate it, and activate a replacement Diamond. And since i was coming into the store today, I re-activated the defective phone to facilitate replacement.
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