I went to Soon with a good idea of what I wanted: to lose a little length and to keep my long layers. I described this to the stylist, but then she cut it in a different style that looks feathered and shaggy and bad. When I talked to her about it during and after the cut she just shrugged it off as the effect of the product she used and not the cut itself. She made no offer to make it right when I said I was unhappy and instead became defensive. So disappointing.
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