Writing this so no one has to go through what we did! I had a very different experience than those who gave their reviews so far (some seem to have the same pitch. Maybe it’s the company or someone related). At first we fell for the green aspect of the company and decided to hire them to clean our cheap rugs since my husband has allergies and my dog peed on one of the rugs and we have a newborn home. When the technician came, he seemed very nice and knowledgeable and admired our 100+ year-old Persian rug. My dog had also peed on one small corner of it and the colors had bled. The technician said it was a sin not to get it cleaned and gave us a bid of $1,500 to clean it professionally and restore the color as well as scotch guarded and would clean the other cheap rugs for free. He seemed professional and we figured the company was green after all or so we thought. He said our rugs would be ready in 10-14 days. After two weeks it was a hassle to get a hold of the company. Most of the time, the call would go to a mailbox where no one ever got back to you. They would get our order confused and our delivery dates mixed up. It took a month to get our rugs back. When we got them back they seemed they were washed but there was dust and a black powder all over them. However, my Persian got the worst. The seams were torn and there were patches of wool missing. There were white spots all over and the wool lost its sheen and looked dry and fried (think bad perm hair). As far as the color restoration, the rest of the rug now matched the color bled area due to the dog pee. We immediately spoke to owner who said he would come the next day and never showed up. He then said he would have it fixed and would call me to arrange a pick up. It took them two days to get back to me to arrange a pick up. Meanwhile, we never heard an apology or explanation just attitude and a quick "we will fix it up". During the two days, I had two appraisers come and see the rug and they both agreed that the rug was cleaned like the other cheap rugs: thrown into an industrial washing machine. No restoration done what so ever and hanged from one corner to dry (hence the rips). Definitely not the TLC we paid for. This rug was an expensive anniversary present and did not want any further damage done to it. After all, how can we trust a company that at first bowed to take care of it and didn’t but on top never apologized. The other appraisers too urged us not to send it with them since apparently Green Choice does not know what they were doing when it comes to Persian rug care and instead are ruining pieces of art (plus who knows by when I was going to get it back). When we refused to send it for repairs and asked for the insurance information (their website says work is guaranteed), the owner got incredibly pissed off and started yelling and screaming at me at the top of his lungs. Needless to say we are proceeding with this legally. We also found out that they send the rugs to be cleaned to the same place other non-green companies send their orders…plus they only take cash or checks…how shady is that…so much for green…hope this helps others from making the mistake we did. Take your business elsewhere and avoid the headache and the heartache.
more