I want to start by saying I have never written a negative review. Normally I just do not care that much. Absolutely the worst experience I have ever had with a company that sells service. I had the unfortunate experience of having my 2 air conditioner units stolen in the middle of summer in Arizona. I had Goettl come out to give me a quote. Their "comfort specialist" came out to do the site visit on Saturday. The whole next week I still do not receive my quote need for the insurance company. After about 7 or 8 calls (some to office and some to the tech directly) I got a call back stating that they could not fax or email the quote. It had to go in the mail. Of course the whole next week I still did not receive the quote. All the mean while living in Phoenix in the summer with no A/C. At this time I called a "supervisor" she said she had to call the tech and would have him call me. Which he never did. I called later that day leaving 2 messages for the supervisor but she never called me b
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