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Poor management, poor customer service - Review by citysearch c | The Home Depot

The Home Depot

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Poor management, poor customer service 7/2/2010

If you need to buy paint brush, or light bulb, no problem, go to this store. But for special ordered material, think twice. Here is my experience.\r \r I ordered bull nose for my stairs on May 22, didn't get a phone call until late June, said my order was in the store ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the home depot customer service people said they couldn't find the material i ordered. I told them my house wasn't in living condition and asked what's best they can do, they said nothing they can do except to re-order. I told them last night before placing re-order please call me and let me know how long does it take to get the material. Didn't hear back from them. So i went to the store today just to find out they went ahead to re--order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best more
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